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Delphix Engine Registration Error

  • 1.  Delphix Engine Registration Error

    Posted 05-29-2017 11:28:00 AM
    I am unable to register the product it is showing please check your username and password but by using same username and password i am able to sign delphix support or community account. So please help me.Thanks


  • 2.  RE: Delphix Engine Registration Error

    Posted 05-29-2017 01:40:00 PM
    Hello Manish,
                         Could you please check, if web proxy server is configured correctly? 

    Thanks


  • 3.  RE: Delphix Engine Registration Error

    Posted 05-30-2017 09:05:00 AM
    Hello Jatinder

    What should i fill in username and password here in web proxy.

    Thanks



  • 4.  RE: Delphix Engine Registration Error

    Posted 05-30-2017 01:34:00 PM
    Hello Manish,
                        You probably be able to get these details from the system administrator.

    Please refer to similar issue on below link.

    https://community.delphix.com/delphix/topics/delphix-engine-installation-is-failing-at-registration-...



  • 5.  RE: Delphix Engine Registration Error

    Posted 05-31-2017 07:36:00 AM

    Hello Jatinder

    I got these details from the System Administrator but getting the same error

    Registration Failed !!

    Please check username and password.


    Can I check registration is completed or not using Command Line??

    Thanks.



  • 6.  RE: Delphix Engine Registration Error

    Posted 06-02-2017 04:35:00 AM
    Jatinder, this has yet not helped. it has been two days that we have been waiting and trying multiple things to get this resolved. Can we get a quick action on this. is it possible to get on a quick call to get this resolved on Monday?


  • 7.  RE: Delphix Engine Registration Error

    Posted 06-02-2017 12:25:00 PM
    Hello Vineet,
                        For quick action and troubleshoot the issue on call, please create a support ticket at support.delphix.com.

    Thanks


  • 8.  RE: Delphix Engine Registration Error

    Posted 06-05-2017 03:50:00 PM
    Hi Vineet,
    Per our documentation you must have a support account to be able to register your delphix engine


  • 9.  RE: Delphix Engine Registration Error

    Posted 06-06-2017 09:24:00 AM

    Hello Jaclyn

    https://register.delphix.com/login

    in this registration link It is written that I can use my delphix community credential also to register the delphix engine.

    But when I trying to register using community credential then it is showing

    Registration Failed !!

    Please check username and password.

    So, is it necessary to use only Support Account to register Delphix engine?

    Thanks.