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Support site fails to accept large uploads

  • 1.  Support site fails to accept large uploads

    Posted 06-19-2015 09:10:00 PM
    The support site does not accept large logs, which are generated by Delphix itself. Click on image to see the problem. Get a 413 error.

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  • 2.  RE: Support site fails to accept large uploads

    Posted 06-19-2015 10:26:00 PM
    Hi Avindra,
    I apologize for this issue.
    When uploading to cases we suggest uploading screen shots or smaller files like a small alert.log or similar.
    When sending us support logs or larger files please use upload.delphix.com along with the case number you wish to connect the upload to.
    I hope this helps.
    Cheers,
    Dave G.


  • 3.  RE: Support site fails to accept large uploads

    Posted 06-19-2015 10:30:00 PM
    Realized that a bit late. It's not entirely clear from the user interface that there is a separate upload section for larger files.

    Thanks,

    Avindra.