API/Python/Open-Source Solutions

Expand all | Collapse all

How do I get Delphix failure information?

Jump to Best Answer
  • 1.  How do I get Delphix failure information?

    Posted 12-06-2016 02:10:00 PM
    I am using the API to restore a Jetstream container from a shared bookmark.  I capture the Action from the API.  I monitor the Action to check the result.  The restore fails... I get no information about what is failing, why it is failing... The result of the Action has 'failureDescription' as 'Failed to restore data container ...'. How do I get more information? 


  • 2.  RE: How do I get Delphix failure information?

    Posted 12-06-2016 02:30:00 PM
    Hi Jim, Download the support log and check for failed actions Regards, Mouhssine


  • 3.  RE: How do I get Delphix failure information?

    Posted 12-06-2016 02:33:00 PM
    Mouhssine,

    Thank you.  How do I download the support log?

    Jim


  • 4.  RE: How do I get Delphix failure information?
    Best Answer

    Posted 12-06-2016 03:27:00 PM
    Hi Jim, 
    1. Log into the Delphix Admin application using delphix_admin credentials.
    2. Select System > Support Logs.
    3. Select Transfer or Download. If you select Download, then the support bundle will be downloaded as a ".tar " file into a folder on your workstation.