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Error while taking Snapshot

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  • 1.  Error while taking Snapshot

    Posted 02-05-2018 05:00:00 AM
    Hi,

    When I tried to take a snapshot of my MySQL dSource, I got the following error

    Run SnapSync for database "/var/lib/mysql

    Help me solve this issue

    Thank you
    #Virtualization
    #DemoEnvironment


  • 2.  RE: Error while taking Snapshot

    Posted 02-05-2018 05:10:00 AM
    Hi Swathy, Can you share the version of your delphix engine please. Regards, Mouhssine


  • 3.  RE: Error while taking Snapshot

    Posted 02-05-2018 05:49:00 AM
    Hi Mouhssine,

    The version of Delphix engine is 5.1.3.1




  • 4.  RE: Error while taking Snapshot
    Best Answer

    Posted 02-05-2018 01:13:00 PM
    Hi Swathy,

    I don't really see an error message there. If you click the information icon "(i)" for the failed SnapSync job, does it give you a more detailed error message?

    If not, you may need to generate a Delphix support bundle and upload it to our site so we can see the full error detailed in the debug logs ( https://support.delphix.com/Delphix_Virtualization_Engine/Delphix_Admin/How_to_Create_and_Upload_Support_Logs_to_Delphix ).

    Specify a dummy case number like "12345". Or if you have a valid support contract, you may open a case and upload a support bundle after the case has been created.

    Thanks,
      Neal


  • 5.  RE: Error while taking Snapshot

    Posted 02-05-2018 02:20:00 PM
    Hi Swathy,

    For me mysql isn't in the support for the 5.1.x version.

    https://docs.delphix.com/docs51/release-information/support-matrices

    Regards,

    Mouhssine