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free trial platform not loading for all environments

  • 1.  free trial platform not loading for all environments

    Posted 12-19-2017 04:59:00 AM
    I got the free trial email with all env links. None of them are working. Can you please check 

    example : prod - http://52.24.190.42/



  • 2.  RE: free trial platform not loading for all environments

    Posted 12-19-2017 06:16:00 PM
    Hey Vijay. Can you try refreshing your portal webpage and checking your production link again, thereafter?


  • 3.  RE: free trial platform not loading for all environments

    Posted 12-19-2017 10:37:00 PM
    Hi Adam,

    I did refresh all the links. I am still getting the timeout 

    Message: 
    This site can’t be reached

    34.215.22.197




  • 4.  RE: free trial platform not loading for all environments

    Posted 12-19-2017 11:58:00 PM
    Vijay,

    It seems you may be experiencing some sort of caching issue. Can you try another browser you might have on your system or clearing your cache? Your welcome portal is http://34.209.103.140/welcome and when I hit that page, I get the correct links for your environment. 34.215.22.197 is not the correct IP for your prod instance. 


  • 5.  RE: free trial platform not loading for all environments

    Posted 12-20-2017 12:04:00 AM
    Thanks Adam, The welcome page i saved had the wrong urls. I have the new links and seems to be working. 


  • 6.  RE: free trial platform not loading for all environments

    Posted 12-20-2017 12:06:00 AM
    great


  • 7.  RE: free trial platform not loading for all environments

    Posted 12-20-2017 12:11:00 AM
    Did you have to refresh the page you were on, or did you just have the wrong welcome page?


  • 8.  RE: free trial platform not loading for all environments

    Posted 12-20-2017 05:32:00 AM
    I bookmarked the URL of the original email. When you mentioned the IP is not correct, I realized I have to refresh the welcome page from email again to get the new URL.


  • 9.  RE: free trial platform not loading for all environments

    Posted 12-20-2017 06:25:00 PM
    Hi Adam,

    Production password is not working and it locked the account. Can you please help.

    Thanks