Delphix Engine Registration Error

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  • Updated 1 year ago
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I am unable to register the product it is showing please check your username and password but by using same username and password i am able to sign delphix support or community account. So please help me.Thanks
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Manish Kumar

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Posted 1 year ago

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Jatinder Luthra, Employee

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Hello Manish,
                     Could you please check, if web proxy server is configured correctly? 

Thanks
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Manish Kumar

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Hello Jatinder

What should i fill in username and password here in web proxy.

Thanks

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Jatinder Luthra, Employee

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Hello Manish,
                    You probably be able to get these details from the system administrator.

Please refer to similar issue on below link.

https://community.delphix.com/delphix/topics/delphix-engine-installation-is-failing-at-registration-...
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Manish Kumar

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Hello Jatinder

I got these details from the System Administrator but getting the same error

Registration Failed !!

Please check username and password.


Can I check registration is completed or not using Command Line??

Thanks.

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Vineet Bhargava

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Jatinder, this has yet not helped. it has been two days that we have been waiting and trying multiple things to get this resolved. Can we get a quick action on this. is it possible to get on a quick call to get this resolved on Monday?
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Jatinder Luthra, Employee

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Hello Vineet,
                    For quick action and troubleshoot the issue on call, please create a support ticket at support.delphix.com.

Thanks
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Jaclyn Schoof, Community Manager

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Hi Vineet,
Per our documentation you must have a support account to be able to register your delphix engine
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Manish Kumar

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Hello Jaclyn

https://register.delphix.com/login

in this registration link It is written that I can use my delphix community credential also to register the delphix engine.

But when I trying to register using community credential then it is showing

Registration Failed !!

Please check username and password.

So, is it necessary to use only Support Account to register Delphix engine?

Thanks.