Delphix is able to send an alert message to a configured email. It is possible to configure it to create an Incident in a ticketing tool?

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Delphix is able to send an alert message to a configured email but I'm wondering if is possible to configure it to open an Incident in a ticketing tool like Remedy, ServiceNow, ServiceDesk or other?
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Vitor Montalvão

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Posted 3 years ago

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Adam Bowen, Official Rep

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As Mouhssine says, you can configure your ITSM platform to create tickets based on snmp or smtp messages from the Delphix Engine.

You could also use syslog messages from the Delphix Engine.

https://docs.delphix.com/display/DOCS50/Setting+SysLog+Preferences
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Adam Bowen, Official Rep

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You could also build a poller that runs an API query filters for the types of jobs you'd like to have open tickets. You could have your Service Assurance tool execute this for you on a defined interval.