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Delphix is able to send an alert message to a configured email but I'm wondering if is possible to configure it to open an Incident in a ticketing tool like Remedy, ServiceNow, ServiceDesk or other?
#Reporting

Hi Montalvão, The only way in my guess you have to achive your need, is to use the delphix SNMP TRAPS or use the delphix API. P.S : you will have to do some coding Regards, Mouhssine

As Mouhssine says, you can configure your ITSM platform to create tickets based on snmp or smtp messages from the Delphix Engine.

You could also use syslog messages from the Delphix Engine.

https://docs.delphix.com/display/DOCS50/Setting+SysLog+Preferences

You could also build a poller that runs an API query filters for the types of jobs you'd like to have open tickets. You could have your Service Assurance tool execute this for you on a defined interval. 

Thanks guys. I will investigate further on these solutions.
Btw, I guess the same solution should be applied if we want to consolidate Delphix monitoring with our corporate monitoring tool (BMC Patrol), right?

Yep

You got it. 

If you have Patrol, I would use Patrol to open Remedy tickets based on information received from the Delphix Engine.

So, will need to build a connector to Patrol, then I'll have monitoring and ticketing with our current tools.
Thanks again, guys.