Error while taking Snapshot

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
Hi,

When I tried to take a snapshot of my MySQL dSource, I got the following error

Run SnapSync for database "/var/lib/mysql

Help me solve this issue

Thank you
Photo of Swathy Sukumar

Swathy Sukumar

  • 886 Points 500 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Neal Stack

Neal Stack, Employee

  • 3,792 Points 3k badge 2x thumb
Official Response
Hi Swathy,

I don't really see an error message there. If you click the information icon "(i)" for the failed SnapSync job, does it give you a more detailed error message?

If not, you may need to generate a Delphix support bundle and upload it to our site so we can see the full error detailed in the debug logs ( https://support.delphix.com/Delphix_Virtualization_Engine/Delphix_Admin/How_to_Create_and_Upload_Support_Logs_to_Delphix ).

Specify a dummy case number like "12345". Or if you have a valid support contract, you may open a case and upload a support bundle after the case has been created.

Thanks,
  Neal