Error while taking Snapshot

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Hi,

When I tried to take a snapshot of my MySQL dSource, I got the following error

Run SnapSync for database "/var/lib/mysql

Help me solve this issue

Thank you
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Swathy Sukumar

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Posted 4 months ago

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Mouhssine SAIDI

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Hi Swathy,

Can you share the version of your delphix engine please.

Regards,

Mouhssine
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Swathy Sukumar

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Hi Mouhssine,

The version of Delphix engine is 5.1.3.1
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Neal Stack, Official Rep

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Hi Swathy,

I don't really see an error message there. If you click the information icon "(i)" for the failed SnapSync job, does it give you a more detailed error message?

If not, you may need to generate a Delphix support bundle and upload it to our site so we can see the full error detailed in the debug logs ( https://support.delphix.com/Delphix_Virtualization_Engine/Delphix_Admin/How_to_Create_and_Upload_Support_Logs_to_Delphix ).

Specify a dummy case number like "12345". Or if you have a valid support contract, you may open a case and upload a support bundle after the case has been created.

Thanks,
  Neal
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Mouhssine SAIDI

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Hi Swathy,

For me mysql isn't in the support for the 5.1.x version.

https://docs.delphix.com/docs51/release-information/support-matrices

Regards,

Mouhssine
(Edited)