Error while taking Snapshot

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When I tried to take a snapshot of my MySQL dSource, I got the following error

Run SnapSync for database "/var/lib/mysql

Help me solve this issue

Thank you
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Swathy Sukumar

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Posted 1 year ago

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Neal Stack, Employee

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Official Response
Hi Swathy,

I don't really see an error message there. If you click the information icon "(i)" for the failed SnapSync job, does it give you a more detailed error message?

If not, you may need to generate a Delphix support bundle and upload it to our site so we can see the full error detailed in the debug logs ( ).

Specify a dummy case number like "12345". Or if you have a valid support contract, you may open a case and upload a support bundle after the case has been created.