free trial platform not loading for all environments

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I got the free trial email with all env links. None of them are working. Can you please check 

example : prod - http://52.24.190.42/
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VIJAY RAMU

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Posted 9 months ago

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Adam Bowen, Official Rep

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Hey Vijay. Can you try refreshing your portal webpage and checking your production link again, thereafter?
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VIJAY RAMU

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Hi Adam,

I did refresh all the links. I am still getting the timeout 

Message: 
This site can’t be reached

34.215.22.197

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Adam Bowen, Official Rep

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Vijay,

It seems you may be experiencing some sort of caching issue. Can you try another browser you might have on your system or clearing your cache? Your welcome portal is http://34.209.103.140/welcome and when I hit that page, I get the correct links for your environment. 34.215.22.197 is not the correct IP for your prod instance. 
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VIJAY RAMU

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Thanks Adam, The welcome page i saved had the wrong urls. I have the new links and seems to be working. 
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Adam Bowen, Official Rep

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great
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Adam Bowen, Official Rep

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Did you have to refresh the page you were on, or did you just have the wrong welcome page?
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VIJAY RAMU

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I bookmarked the URL of the original email. When you mentioned the IP is not correct, I realized I have to refresh the welcome page from email again to get the new URL.
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VIJAY RAMU

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Hi Adam,

Production password is not working and it locked the account. Can you please help.

Thanks