Landshark:Support bundle upload: Cannot upload the file to HTTP server "https://upload.delphix.com" unable to find valid certification path

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  • Updated 3 years ago
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Hi

Trying to upload support bundle from delphix console sysadmin account to unlock the engine (was down for more than 10 days). Getting this message:

Cannot upload the file to HTTP server "https://upload.delphix.com"; (sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target).

Any ideas how to fix it?

Thanks
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dbarkin

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Posted 3 years ago

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Adam Bowen, Official Rep

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Hey Dmitrij, 

Is your delphix engine configured to use a web proxy?
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dbarkin

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Hi Adam

no, there is no proxy. Could be it issue with certificates? We had a similar with other product and we had to add our company's root certificate to the certificate store.
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Adam Bowen, Official Rep

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Hey Dmitrij, I did a cursory check of our certs here, and everything looked ok. I will probe with our engineering folks to see if there is something more we can see. Can you download the support bundle and extract the debug logs to their own zip? I might need you to send those to me in order for us to see what is going on.  
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Adam Bowen, Official Rep

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Are you able to successfully pull up upload.delphix.com in your web browser?
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Adam Bowen, Official Rep

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We have only seen this issue when the Delphix Engine has been configured to use a web proxy and there are some issues in the configuration. What version of the Delphix Engine are you using? Have you configured LDAP?
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dbarkin

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Hi Adam

>Can you download the support bundle and extract the debug logs to their own zip?

I will do it first thing tomorrow (offsite today). Could you post here commands I should run?

>Are you able to successfully pull up upload.delphix.com in your web browser?

Yes, the website comes ok.

>What version of the Delphix Engine are you using? Have you configured LDAP?
I've downloaded DE on Oct 17.  Landshark 2.2. Have no access to console right now, will post exact version tomorrow.. 
No LDAP. I did very basic configuration, out of the box and just changed delphix_admin and sysadmin passwords. thats it.
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Adam Bowen, Official Rep

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Dmitrij, no commands needed. Super easy. The same web page and menu you used to initiate the upload the support bundle has an option to Download. We did fix a bug for this issue in 4.2.5, but it was around an issue with web proxies. When you get the DE version and the logs, please email them to me @: hsic'at'delphix.com
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dbarkin

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Hi Adam

this is what I have

Delphix Engine 4.3.1.0
Build date 2015/08/25 12:06:57 PM
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dbarkin

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Support bundle sent
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dbarkin

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Hi Adam,

email was returned as not delivered. Could you double check your email address?
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Adam Bowen, Official Rep

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did you use @ instead of 'at' ? If so, then it is likely because the bundle is too large. Extract the bundle and just send me the logs subdirectory (compressed).
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Ok. We are taking a look at it. But, we see nothing in this log indicating why the cert validation is failing. Is there a network-wide proxy? If you have a linux/unix machine, can you try this and see what happens?

wget -k -p https://upload.delphix.com

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dbarkin

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Check 564d532c-abcb-0fcf-e816-9ba7990a7253-20151217-9-43-55.tar\log\mgmt_log\info.log

line 15364

Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
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Adam Bowen, Official Rep

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I wasn't clear. I do see the error in the logs, but we don't see the cause of the error.
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dbarkin

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wget -k -p https://upload.delphix.com--2015-12-17 15:15:51--  https://upload.delphix.com/
Resolving upload.delphix.com... 54.204.44.164
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 3573 (3.5K) [text/html]
Saving to: âupload.delphix.com/index.htmlâ=======================================>] 3,573       --.-K/s   in 0s      

2015-12-17 15:15:51 (86.0 MB/s) - âupload.delphix.com/index.htmlâ:15:51--  https://upload.delphix.com/css/jquery-ui-1.8.19.custom.css
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 31965 (31K) [text/css]
Saving to: âupload.delphix.com/css/jquery-ui-1.8.19.custom.cssâ=======================================>] 31,965      --.-K/s   in 0.05s   

2015-12-17 15:15:52 (656 KB/s) - âupload.delphix.com/css/jquery-ui-1.8.19.custom.cssâupload.delphix.com/css/classicTheme/style.cssâ==================================
=====>] 10,316      --.-K/s   in 0s      

2015-12-17 15:15:52 (101 MB/s) - âupload.delphix.com/css/classicTheme/style.cssâupload.delphix.com/lib/jquery.min.jsâ=======================================>] 92,635
      --.-K/s   in 0.07s   

2015-12-17 15:15:52 (1.21 MB/s) - âupload.delphix.com/lib/jquery.min.jsâ: âupload.delphix.com/lib/jquery-ui.min.jsâ=======================================>] 237,734 
    --.-K/s   in 0.1s    

2015-12-17 15:15:52 (1.83 MB/s) - âupload.delphix.com/lib/jquery-ui.min.jsâo: âupload.delphix.com/lib/underscore.min.jsâ=======================================>] 13,
430      --.-K/s   in 0s      

2015-12-17 15:15:52 (106 MB/s) - âupload.delphix.com/lib/underscore.min.jsâ âupload.delphix.com/lib/ejs_production.jsâ=======================================>] 12,88
1      --.-K/s   in 0.002s  

2015-12-17 15:15:52 (5.87 MB/s) - âupload.delphix.com/lib/ejs_production.jsâupload.delphix.com/lib/ajaxupload.jsâ=======================================>] 37,227    
  --.-K/s   in 0.02s   

2015-12-17 15:15:52 (1.48 MB/s) - âupload.delphix.com/lib/ajaxupload.jsâupload.delphix.com/css/bootstrap.min.cssâ=======================================>] 105,939   
  --.-K/s   in 0.03s   

2015-12-17 15:15:53 (3.04 MB/s) - âupload.delphix.com/css/bootstrap.min.cssâupload.delphix.com/css/layout.cssâ=======================================>] 2,617       -
-.-K/s   in 0s      

2015-12-17 15:15:53 (285 MB/s) - âupload.delphix.com/css/layout.cssâupload.delphix.com/css/bootstrap-sortable.cssâ=======================================>] 649      
   --.-K/s   in 0s      

2015-12-17 15:15:53 (110 MB/s) - âupload.delphix.com/css/bootstrap-sortable.cssââupload.delphix.com/js/bootstrap-sortable.jsâ=======================================>
] 4,280       --.-K/s   in 0s      

2015-12-17 15:15:53 (71.2 MB/s) - âupload.delphix.com/js/bootstrap-sortable.jsâupload.delphix.com/js/bootstrap.min.jsâ=======================================>] 28,53
8      --.-K/s   in 0.002s  

2015-12-17 15:15:53 (11.3 MB/s) - âupload.delphix.com/js/bootstrap.min.jsâ4: Not Found.

--2015-12-17 15:15:53--  https://upload.delphix.com/css/images/ui-bg_highlight-soft_75_cccccc_1x100.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:53 ERROR 404: Not Found.

--2015-12-17 15:15:53--  https://upload.delphix.com/css/images/ui-bg_glass_75_e6e6e6_1x400.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:53 ERROR 404: Not Found.

--2015-12-17 15:15:53--  https://upload.delphix.com/css/images/ui-bg_glass_75_dadada_1x400.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:54 ERROR 404: Not Found.

--2015-12-17 15:15:54--  https://upload.delphix.com/css/images/ui-bg_glass_65_ffffff_1x400.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:54 ERROR 404: Not Found.

--2015-12-17 15:15:54--  https://upload.delphix.com/css/images/ui-bg_glass_55_fbf9ee_1x400.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:54 ERROR 404: Not Found.

--2015-12-17 15:15:54--  https://upload.delphix.com/css/images/ui-bg_inset-soft_95_fef1ec_1x100.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:54 ERROR 404: Not Found.

--2015-12-17 15:15:54--  https://upload.delphix.com/css/images/ui-icons_222222_256x240.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:54 ERROR 404: Not Found.

--2015-12-17 15:15:54--  https://upload.delphix.com/css/images/ui-icons_888888_256x240.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:55 ERROR 404: Not Found.

--2015-12-17 15:15:55--  https://upload.delphix.com/css/images/ui-icons_454545_256x240.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:55 ERROR 404: Not Found.

--2015-12-17 15:15:55--  https://upload.delphix.com/css/images/ui-icons_2e83ff_256x240.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:55 ERROR 404: Not Found.

--2015-12-17 15:15:55--  https://upload.delphix.com/css/images/ui-icons_cd0a0a_256x240.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:55 ERROR 404: Not Found.

--2015-12-17 15:15:55--  https://upload.delphix.com/css/images/ui-bg_flat_0_aaaaaa_40x100.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2015-12-17 15:15:55 ERROR 404: Not Found.

--2015-12-17 15:15:55--  https://upload.delphix.com/css/classicTheme/icons.png
Connecting to upload.delphix.com|54.204.44.164|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 99235 (97K) [image/png]
Saving to: âupload.delphix.com/css/classicTheme/icons.pngâ=======================================>] 99,235      --.-K/s   in 0.1s    

2015-12-17 15:15:55 (869 KB/s) - âupload.delphix.com/css/classicTheme/icons.pngâupload.delphix.com/css/classicTheme/mono/paper32.pngâ================================
=======>] 296         --.-K/s   in 0s      

2015-12-17 15:15:56 (34.6 MB/s) - âupload.delphix.com/css/classicTheme/mono/paper32.pngâupload.delphix.com/css/classicTheme/loader.gifâ==============================
=========>] 7,970       --.-K/s   in 0s      

2015-12-17 15:15:56 (97.9 MB/s) - âupload.delphix.com/css/classicTheme/loader.gifâupload.delphix.com/img/glyphicons-halflings.pngâ===================================
====>] 12,799      --.-K/s   in 0.002s  

2015-12-17 15:15:56 (6.74 MB/s) - âupload.delphix.com/img/glyphicons-halflings.pngâ âupload.delphix.com/img/glyphicons-halflings-white.pngâ==========================
=============>] 8,777       --.-K/s   in 0s      

2015-12-17 15:15:56 (106 MB/s) - âupload.delphix.com/img/glyphicons-halflings-white.pngâupload.delphix.com/images/logo-on-white.gifâ=================================
======>] 2,231       --.-K/s   in 0s      

2015-12-17 15:15:56 (337 MB/s) - âupload.delphix.com/images/logo-on-white.gifây-ui-1.8.19.custom.css... 0-17
Converting upload.delphix.com/css/bootstrap-sortable.css... nothing to do.
Converting upload.delphix.com/css/layout.css... 1-0
Converting upload.delphix.com/css/bootstrap.min.css... 2-0
Converted 6 files in 0.003 seconds.
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Adam Bowen, Official Rep

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Ok great. That answers one question for me. Back to the drawing board.
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Adam Bowen, Official Rep

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can you open your browser to upload.delphix.com and upload the whole support bundle, please?
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Adam Bowen, Official Rep

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Don't specify the case #
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dbarkin

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Done
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dbarkin

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************************************3-20151217-9-43-55
(Edited)