Problem in Delphix Registration

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  • Updated 2 years ago
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Hi,

I had installed Delphix Trail Version and trying to Configure it. But I am unable to register the appliance. 

Error Message "Cannot connect to HTTP server "https://register.delphix.com"; . Make sure the proxy settings are correct".

I had checked with the IT Team and all there is no proxy configured in the network.

Then I found another way and followed the process of registering the Appliance with the CLI and with my community credentials.

I had taken the registration code from the appliance and pasted in the https://register.delphix.com site and I got the reply as shown in below screen shot.

I even got the email confirmation as below



I had restarted the Engine after this process. After all the services are Online I tried to open the Delphix Engine ServerSetup. But still it is redirecting me to the Initial Configuration Page asking me to configure.

I had entered all the details but still it got stuck at the Registration Page with the error posted previously.

Will the above process work for Trail? If not is there any other way that I can register my appliance.
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Hemachandra

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Posted 2 years ago

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Hemachandra

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Hi,

Can Any one Update on this.
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Mouhssine SAIDI

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Hi Hemachandra,

Can you please connect via ssh to your engine and issue "system ls".

Regards,

Mouhssine
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Hemachandra

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Hi Mouhssine, This is the output that i got from the system ls command. Do let me know

DelphixExpress> system ls
Properties
    type: SystemInfo
    apiVersion:
        type: APIVersion
        major: 1
        micro: 1
        minor: 6
    buildTimestamp: 2015-11-19T03:28:50.000Z
    buildTitle: Delphix Engine 4.3.3.0
    buildVersion:
        type: VersionInfo
        major: 4
        micro: 3
        minor: 3
        patch: 0
    configured: false
    currentLocale: en-US
    enabledFeatures: XPP,REGISTRATIONREQUIRED,PHONEHOMEREQUIRED
    hostname: DelphixExpress
    installationTime: 2015-06-29T03:11:42.000Z
    locales: en-US
    memorySize: 1.99GB
    platform: VMware with BIOS date 07/30/2013
    processors:
        0:
            type: CPUInfo
            cores: 1
            speed: 2.80GHz
    productName: Delphix Express
    productType: express
    sshPublicKey: ssh-rsa AAAAB3NzaC1yc2EAAAABIwAAAQEAuscKDGVDzP60uJ7kAoH03xNL2q7XQi15qdJkLbcMywVlP2McHlSkjTZZ4mCZ0/OTVvKDDGg2bURH14j4t5d7nN3cYaKOu/gcFOKDxCnF99mLjyhK5C8fwHspUgWz+mkHX9OSM3F3XU6IXRkf6wCZG2qiQ7n/g/Yh/eRwPmN9fsy43oiyg1/kpeSA7wbVerwda7/grq4/A1uujzm64Y+cLB+CgP9e6ZEcUBGgkAO9lUaoMHMwXRW7NpS7g4AHs6PgV4xqKJOkskFnHDz8fq0jNW/ZSS1oY+yAIeeQ5wDwXfPYLIaJrYAEwSkzL4gWeeBdC988z7Zh0clLvGiEKdnwQw== root@DelphixExpress

    storageTotal: 0B
    storageUsed: 0B
    uuid: 564d5143-b31d-ce3d-ad3a-30385309a385

Children
version

Operations
update
enableWarehouseFeature
factoryReset
reboot
shutdown
restart
DelphixExpress>
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Hemachandra

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Hi Mouhssine,

In the above output, the configured flag was set to false. As per my Understanding the appliance is still not configured.

So what is the next step that we need to check in the above output.



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Mouhssine SAIDI

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Hi Hemachandra,

Rigth, would you provide also the output of the following commands :

registration ls
registration status ls

Regards,

Mouhssine
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Dave Kapell, Official Rep

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It sounds like the Delphix Engine can not reach the internet properly, regardless of proxy.  Can you confirm that the DE is installed in a network that has internet connectivity, which is required to register a Trial engine, or to validate that a engine has been registered.
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Hemachandra

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Hi Mouhssine, As requested please find the output of registration ls and registration status ls.

****************************************************************************************************************************
DelphixExpress> registration ls
Properties
    type: RegistrationInfo
    code: 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|564d5143-b31d-ce3d-ad3a-30385309a385
    registrationPortalHostname: https://register.delphix.com
    uuid: 564d5143-b31d-ce3d-ad3a-30385309a385

Children
status

Operations
queryStatus
register
DelphixExpress>

***************************************************************************************************************************
DelphixExpress> registration status ls
Properties
    type: RegistrationStatus
    status: UNKNOWN
    timestamp: 2015-07-08T15:46:01.362Z

Operations
update
DelphixExpress>

****************************************************************************************************************************
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Mouhssine SAIDI

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Hi,

Great, that you have the code set, but the status still unknown.

Would you please do the following to check that you have internet access :

Connect using sysadmin or delphix_admin

network test latency create *> set remoteAddress=8.8.8.8
network test latency create *> commit
network test latency> ls

select the job name and issue a get and past the out put here

Regards,

Mouhssine
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Hemachandra

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Hi Mouhssine,

I tried the above steps

I observed that once i hit LS, the putty terminal get closed. This happens everytime i issue the command.
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Hemachandra

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I get the following error, Attached is the screenshot for reference
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Jaclyn Schoof, Community Manager

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Hi Hemchander, 
Are you using the same username/password for registration that you use for our community?
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Hemachandra

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Hi Mouhssine,

Any Update on this.
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Hemachandra

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Hi Jaclyn,

Yes, I am using the same Username and Password, using which I am able to login to the Community.