Support site fails to accept large uploads

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  • Updated 3 years ago
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The support site does not accept large logs, which are generated by Delphix itself. Click on image to see the problem. Get a 413 error.

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Avindra Goolcharan

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Posted 3 years ago

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David Gillespie, Employee

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Hi Avindra,
I apologize for this issue.
When uploading to cases we suggest uploading screen shots or smaller files like a small alert.log or similar.
When sending us support logs or larger files please use upload.delphix.com along with the case number you wish to connect the upload to.
I hope this helps.
Cheers,
Dave G.
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Avindra Goolcharan

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Realized that a bit late. It's not entirely clear from the user interface that there is a separate upload section for larger files.

Thanks,

Avindra.