Unable to edit algorithm I created

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I am unable to edit an algorithm that I originally created. I am clicking the green pencil and it opens the algorithm, but if I try to change any settings within the algorithm, it ignores me. Any ideas of what I may be doing wrong? I am an Administrator user in the system.
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Renee Greenley

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Posted 8 months ago

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Mouhssine SAIDI

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Hi Renee,

Can you please try the following plan.

1/ try another browser

If not

2/ clear the browser cache

If not

3/ restart your engine

Regards,

Mouhssine
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Renee Greenley

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Thank you for your suggestions Mouhssine.
1) I tried Chrome, FireFox, and IE. None worked.
2) I cleared my browser cache. Did not help.
3) I logged out and back in multiple times. Did not help. Are you suggesting a restart of the server engine?

When I use the edit icon, it opens the algorithm, but ignores anything I try to click or change. When I use the red X to delete the algorithm, it asks me if I am sure, I reply yes, and then it shows our dmsuite site address and says simple 'Error'.

Any other ideas? Please clarify if I should have our system support people restart the actual server.

Thanks,
Renee
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Mouhssine SAIDI

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Hi

Yes just give it a try to restart the engine

Regards,

Mouhssine
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Renee Greenley

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Thank you! After the restart, I can now delete algorithms and update the items at the bottom of a Segmented Masking algorithm. It still won't let me change items like the size of the segments, the type of data (number vs alph-numeric), or the number of segments. Is that by design? If I want to change those items do I just have to start with a new algorithm?

Renee
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Mouhssine SAIDI

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Hi,

What version are you using please, I have to check also if those fileds can be modified after been settled.

It could be also a GUI bug but have to check befor and let you know may be in 2 days.

Regards,

Mouhssine
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Renee Greenley

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We are on Version 5.0.0 with Minor Version 001

Thanks,
Renee
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Mouhssine SAIDI

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Hi Rene,

I’ve got the same with one of my customers using 5.1.7, we are convinced that it’s a UI issue.

Hope all those will disappear with the new coming relase 5.2

Regards,

Mouhssine
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Renee Greenley

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Okay. Thank you for checking into that so I know.

Renee