Delphix Products

Hello team 

We have delphix engines running on V25, from half of the delphix engine we can direct transfer the support bundle to the case.

but from half delphix engine we could see 

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Pankaj Asegaonkar
Masking/Virtualization Specialist
+91 9689996500
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Hi Pankaj,

This is a network error which is pointing to your network not having access to or being blocked from the upload site. Please check with your ITOps or SecOps team to ensure you are able to reach out to the web from these servers and you are not blocking access with an intrusion protection system. The upload site itself has not generated 403 errors on our side; it has been checked. 

Thank you,

Michael

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Michael Torok
Digital Customer Experience, Senior Director
Delphix
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Original Message:
Sent: 09-06-2024 05:08:21 AM
From: pankaj asegaonkar
Subject: Delphix engine - Not able to Transfer the support bundle from some delphix engine

Hello team 

We have delphix engines running on V25, from half of the delphix engine we can direct transfer the support bundle to the case.

but from half delphix engine we could see 

Error

Cannot upload file to HTTP server "https://upload.delphix.com/". HTTP response is "Forbidden" (403).

Error Code

exception.system.http.connect.error_code

Suggested Action

Make sure that the proxy settings are correct.

I have checked all setting with other engines where transfer of support bundle is possible, even all setting are correct then why some engines are showing error message

Kindly help me to understand what we need to configure in engines to transfer the support bundle from engine

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Pankaj Asegaonkar
Masking/Virtualization Specialist
+91 9689996500
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