delphix_admin password lost

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Please help me:  I've lost my delphix_admin password and the only way for me  to change it, is to connect with sysadmin user in CLI and user>select delphix_admin and updateCredential with new password. But I've got the message below:

The operation could not be completed because the user "sysadmin" does not have permission to perform action USER_UPDATE_CREDENTIALS for the object delphix_admin of type USER
Ask an administrator to grant user "sysadmin" the appropriate

But in my system, I only have users sysadmin and delphix_admin. I have no other option.

Thank you very much for your help.
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Posted 2 years ago

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Ranzo Taylor, Employee

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Official Response
Because SYSADMIN and DELPHIX_ADMIN are in different security domains, this will not work.  The error message is generic, but there is no way that SYSADMIN (or another System Administrator) can reset DELPHIX_ADMIN password (or anybody in the Delphix Domain).

You have two choices:  
  1. another user with the Delphix Administrator role can reset the password for the delphix_admin user. 
  2. Contact Delphix Support, and they will assist you in resetting the password.
As a best practice, it's good to have at least 2 named users with the Delphix Administrator role, and 2 named users with the System Administrator role.  Go ahead and set that up once you've gotten access again.